1. General Policy
At Ruposi Bangla Tourism, we strive to provide the best travel and tourism services to our customers. We understand that travel plans may change; therefore, cancellation and refund requests will be handled according to the following policy.
By making a booking or payment through our website, you acknowledge and agree to this Refund & Cancellation Policy.
2. Booking Cancellation
Customers may request cancellation by contacting our customer support team through phone, email, or official communication channels.
Cancellation requests are subject to approval and may incur cancellation charges depending on the service booked and the timing of the cancellation.
3. Tour Package Cancellation
Domestic & International Tour Packages
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More than 15 days before departure: Up to 80% refund of the paid amount.
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7–15 days before departure: Up to 50% refund of the paid amount.
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Less than 7 days before departure: No refund will be applicable.
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No-show after tour commencement: No refund will be provided.
Refund amounts may vary based on hotel, transport, airline, cruise, or supplier cancellation policies.
4. Air Ticket Cancellation
Air ticket cancellation and refund policies are governed by the respective airline's rules and regulations.
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Airline cancellation charges and administrative fees will apply.
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Refund amount depends on airline approval and fare conditions.
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Some promotional or discounted tickets may be non-refundable.
5. Hotel & Resort Booking Cancellation
Hotel cancellation policies vary depending on the hotel or resort.
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Refund eligibility will be determined according to the hotel's cancellation policy.
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Non-refundable hotel bookings cannot be refunded once confirmed.
6. Visa Service Charges
Visa processing fees, embassy fees, government fees, and service charges are generally non-refundable once the application has been submitted.
Visa approval or rejection is solely the decision of the respective embassy, consulate, or immigration authority.
No refund will be provided for visa refusals where processing has already been completed.
7. Payment Gateway Charges
Payment gateway processing fees, bank charges, convenience fees, and transaction charges may be deducted from the refundable amount where applicable.
8. Refund Processing Time
Approved refunds will be processed through the original payment method whenever possible.
Estimated refund timelines:
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Mobile Banking: 3–7 Working Days
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Bank Transfer: 5–10 Working Days
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Card Payments: 7–15 Working Days
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SSLCommerz Gateway Transactions: Subject to banking and payment gateway processing timelines
Actual refund times may vary depending on banks, card issuers, and payment service providers.
9. Non-Refundable Situations
Refunds will not be applicable in the following cases:
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No-show by the customer
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Failure to obtain immigration clearance
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Flight delay or cancellation by airlines
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Natural disasters, political unrest, pandemics, or force majeure events
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Incorrect information provided by the customer
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Services already consumed or utilized
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Non-refundable promotional offers
10. Force Majeure
Ruposi Bangla Tourism shall not be held liable for cancellations, delays, or interruptions caused by circumstances beyond our control, including but not limited to:
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Natural disasters
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Government restrictions
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Political instability
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Epidemics or pandemics
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Transportation disruptions
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Adverse weather conditions
In such cases, refunds will depend on the policies of the respective suppliers and service providers.
11. Contact for Refund Requests
For cancellation or refund requests, please contact:
Ruposi Bangla Tourism
Email: travelwithruposhi@gmail.com
Phone: +880 1633-180365
All refund requests must be submitted with booking details and payment information for verification purposes.
12. Policy Updates
Ruposi Bangla Tourism reserves the right to modify this Refund & Cancellation Policy at any time without prior notice. Updated versions will be published on the website and will become effective immediately upon publication.