1. Introduction
Welcome to our website. By accessing this website and making any booking or payment through our platform, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.
2. Services
We provide travel and tourism related services including but not limited to:
-
Tour Packages
-
Hotel & Resort Booking
-
Houseboat Booking
-
Ship / Bus / Air Ticket Booking
-
Visa Processing Assistance
-
Event & Group Tour Arrangements
All services are subject to availability and confirmation.
3. Booking & Payment
-
Full or partial advance payment may be required to confirm a booking.
-
Payments made through our website are processed via secure third-party payment gateways.
-
After successful payment, customers will receive a confirmation via email, SMS, WhatsApp, or phone call.
-
We reserve the right to cancel any booking if payment verification fails or suspicious activity is detected.
4. Cancellation & Refund Policy
-
Cancellation policies may vary depending on the service provider, hotel, transport operator, or package type.
-
Processing fees, gateway charges, or service fees may be non-refundable.
-
Refund processing time may take 7–15 working days depending on banking and payment gateway procedures.
-
No refund will be applicable for unused services, no-shows, or last-minute cancellations unless approved by management.
5. Customer Responsibilities
Customers are responsible for:
-
Providing accurate personal information
-
Carrying valid identification and travel documents
-
Following local laws, safety rules, and tour guidelines
-
Arriving on time for departures and scheduled activities
We shall not be responsible for missed services caused by customer negligence.
6. Travel Risks & Liability
Travel activities may involve weather risks, transportation delays, natural disasters, political situations, or other unforeseen circumstances.
We act as an intermediary between customers and third-party service providers. Therefore:
-
We shall not be liable for delays, accidents, injuries, loss of belongings, natural disasters, weather conditions, or supplier failures.
-
Tour schedules, transport timings, and accommodations may change due to operational or environmental reasons.
7. Houseboat & Tour Conduct
For houseboat and group tours:
-
Illegal activities, drugs, weapons, or misconduct are strictly prohibited.
-
Any damage caused by guests will be chargeable.
-
The authority reserves the right to terminate services for inappropriate behavior without refund.
8. Online Payment Security
We do not store customers’ card or banking information on our servers. All transactions are processed securely through authorized payment gateway providers.
However, customers are responsible for maintaining the confidentiality of their own payment credentials.
9. Intellectual Property
All website content including text, logo, photos, videos, graphics, and branding materials are the property of the company unless otherwise stated.
Unauthorized copying, reproduction, or commercial use is prohibited.
10. Force Majeure
We shall not be held responsible for failure or delay in providing services due to:
-
Natural disasters
-
Government restrictions
-
Political unrest
-
Weather conditions
-
Pandemic situations
-
Transportation disruptions
-
Technical failures beyond our control
11. Modification of Terms
We reserve the right to modify or update these Terms & Conditions at any time without prior notice. Updated terms will be effective immediately upon publication on the website.
12. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Bangladesh.
13. Contact Information
For any questions regarding these Terms & Conditions, please contact us through our official website, Facebook page, or customer support channels.